Quote to Policy

This guide walks through the full lifecycle an underwriter follows to take a submission from intake through to an issued policy.

The lifecycle at a glance

Every submission moves through these stages:

Received → Incomplete → Rated → Quoted → Referred/Declined → Bound → Issued

At each stage you have specific actions available. The platform tracks where every submission sits and shows SLA timers so nothing falls through the cracks.

Status definitions

Status	What it means
Received	Submission arrived, not yet processed
Incomplete	Missing information or documents — action needed
Rated	Rating engine has calculated a premium — ready for review
Quoted	You've issued a quote to the producer/insured
Referred	Flagged for senior review (authority exceeded, risk concerns)
Declined	Risk does not meet appetite — decline letter sent
Bound	Policy bound, pending final issuance

Step-by-step flow

1. Receive the submission

Submissions arrive on the Submissions page. They can come in via:

• Producer portal upload
• Email intake
• Manual entry (you create one using the New Submission button)

Each submission card shows the insured name, line of business, state, effective date, and an appetite score (color-coded dot indicating how well the risk fits your program).

SLA tracking

The orange chip on each submission shows time remaining before escalation. If it turns red, the SLA has been breached and the submission will be flagged for supervisor attention.

2. Review the submission

Open the submission to see the Submission Detail page. Key sections:

• Submission details — Parsed data from uploaded documents
• Fraud Signals — AI-generated risk flags (if any)
• Document List — All supporting documents
• Missing Items — What you still need before quoting

If information is missing, use Request Info or Request Documents to reach out to the producer.

→ Full details: Reviewing a Submission

3. Quote the risk

When the submission reaches Rated status, the rating engine has calculated a premium. Click Quote on the submission row or detail page to generate the formal quote.

The system will return one of three decisions:

• Quote — Premium calculated, ready to proceed
• Refer — Risk needs senior review before proceeding
• Decline — Risk does not meet appetite

If quoted, you can view the Rating Result Card with the full premium breakdown: base premium, rating factors, coverage-by-coverage split, and final premium.

→ Full details: Quoting

4. Bind the policy

Once the insured accepts the quote, click Request Bind to create the policy. This triggers the approval workflow:

• If the premium is within your authority level, the bind may auto-approve
• If it exceeds your authority, it routes to a senior underwriter or chief underwriter for sign-off

→ Full details: Binding

5. Issue the policy

After bind approval, the policy is created. The Packet tab on the policy detail page contains the Policy Packet Builder — a four-step workflow:

1. Select Forms — Choose from the form catalog for the line of business and state
2. Review & Finalize — Review the manifest and lock the packet
3. Send Packet — Email the packet with a secure PDF download link
4. Delivered — Confirmation with message ID and recipient details

→ Full details: Issuing a Policy

Quick reference

Action	Where to find it
View all submissions	Submissions page
Create a new submission	New Submission button (top right of Submissions page)
Quote a rated submission	Quote button on submission row or detail page
View quote breakdown	Rating Result Card on Submission Detail page
Request a bind	Request Bind button on Submission Detail page
Review pending approvals	Approvals page
Build policy packet	Packet tab → Policy Packet Builder on Policy Detail page
Send packet via email	Send via Email button after finalizing the packet